Privacy Policy

Welcome to Techpulse’s Privacy Policy!

At Techpulse, privacy and protecting your personal information are paramount to us. This Privacy Policy outlines how we collect, use, and safeguard your data when interacting with our website, services, and products. We are committed to ensuring that your personal information is handled with the highest level of care and in compliance with applicable data protection laws.

This Privacy Policy applies to all interactions with our website, including but not limited to your use of our services and engagement with our content. By using our website, you agree to the collection, use, and disclosure of your information as described in this policy.

Data Processor

In the context of our operations and services, Techpulse acts as the Data Processor for the personal information we collect and manage. As a Data Processor, we handle your data on behalf of our clients. We are committed to processing this data following applicable data protection regulations and contractual agreements.

Responsibilities as a Data Processor

Data Management: We process personal data according to the instructions provided by our clients and in compliance with data protection laws. This includes collecting, storing, and handling personal data as necessary to deliver our services.
Confidentiality: We ensure that all personal data is treated with the highest level of confidentiality and only shared with authorised personnel within our organisation who require access to perform their duties.
Data Security: We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or destruction. This includes using secure systems, encryption, and other security practices.
Data Retention: We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by legal obligations. Upon expiration of this period, we ensure that data is securely deleted or anonymized.
Client Cooperation: We collaborate with our clients to ensure that any requests or inquiries related to personal data are addressed promptly and in accordance with legal requirements. This includes assisting with data access requests, rectifications, and deletions as required.

By processing personal data, Techpulse is dedicated to upholding the principles of transparency, accountability, and compliance with all relevant data protection laws.

Information We Collect

We gather various types of information to provide and improve our services. This information is categorised into personal and non-personal data, and we ensure its collection and handling align with data protection regulations.

Personal Data

Personal data refers to any information that can identify an individual, either directly or indirectly. The types of personal data we collect include:

Contact Information: This includes details such as your name, email address, phone number, and physical address. We collect this information when you contact us or engage with our services.
Communication Data: Any correspondence with us, including email, chat, or phone communications, may be recorded and stored for customer service, support, or training purposes.
Technical Data: We collect information related to your interactions with our services, including IP addresses, browser types, operating systems, and usage statistics, to enhance service performance and security.

Non-Personal Data

Non-personal data does not identify an individual directly but provides insights into how users interact with our services. This includes:

Usage Data: Details about how you access and use our website and services, such as pages viewed, time spent, and navigation patterns. This data helps us understand user behaviour and improve our offerings.
Analytics Data: Aggregated data collected through analytical tools to measure and analyse website performance, user engagement, and other metrics. This helps us optimise our services and marketing strategies.
Device Information: Information about the devices used to access our services, including device type, operating system, and browser information. This helps us ensure compatibility and enhance user experience.
Cookies and Tracking Technologies: We use cookies and similar technologies to track user preferences and activities on our site. For more details on how we use cookies, please refer to our Cookie Policy.

Data Collection Practices

We collect information through various methods, including forms on our website, cookies, and analytics tools. We only collect data necessary for the purposes outlined in our Privacy Policy and ensure its protection through stringent security measures.

How We Use Your Information

Your data is essential in helping us deliver and improve our services effectively. We handle your information with the utmost care and in compliance with applicable data protection laws. Here’s how we use the information we collect:

Service Provision and Improvement

Service Delivery: We use your data to provide the services you request. This ensures we can fulfil our contractual obligations and meet your needs efficiently.
Service Enhancement: Your feedback and usage data help refine and enhance our offerings. We analyse this information to identify trends, improve functionality, and develop new features or services that better meet your expectations.
Personalization: We utilise your data to tailor our services to your preferences and interests. This may include customising content, recommendations, and user experiences based on your interactions with our website and services.

Communication and Support

Customer Support: We use your contact information to provide support and assistance. This includes addressing your queries, resolving issues, and providing updates on service-related matters.
Marketing and Updates: With your consent, we may use your information to send promotional materials, newsletters, and updates about our services. You can opt out of these communications by following the instructions in the messages.
Notifications: We use your contact details to send important notifications about changes to our services, security updates, or other relevant information that may affect your use of our services.

Security and Compliance

Security Measures: We use your data to maintain and enhance the security of our services. This includes monitoring for fraudulent activities, protecting against unauthorised access, and ensuring compliance with our security policies.
Legal Compliance: We may use and disclose your information to comply with legal obligations, respond to lawful requests from authorities, or enforce our terms and conditions.
Research and Analytics: We analyse aggregated and anonymized data to conduct research and generate insights that drive improvements in our services and business strategies.

Third-Party Services

Third-Party Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting services, or customer support platforms. These parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing their services to us.
Business Transfers: In the event of a merger, acquisition, or other business transaction involving Techpulse, your data may be transferred as part of the transaction. We will ensure that your information remains protected by our Privacy Policy.

Data Retention

We retain your data only for as long as necessary to fulfil the above-mentioned purposes or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

Data Protection Measures

We prioritise the security and confidentiality of your personal information. We have implemented robust data protection measures to safeguard your data from unauthorised access, alteration, disclosure, or destruction. Here’s an overview of the steps we take to ensure the security of your information:

Technical Safeguards

Encryption: We use advanced encryption techniques to protect data transmitted between your device and our servers. This ensures that sensitive information is securely encrypted during transmission.
Secure Access Controls: Our systems have strong authentication mechanisms to restrict access to authorised personnel only. This includes multi-factor authentication for accessing sensitive data and administrative functions.
Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems. These audits help us stay ahead of emerging threats and maintain high security.
Firewall Protection: Our network is protected by firewalls that monitor and control incoming and outgoing traffic. This helps prevent unauthorised access and attacks on our systems.

Organisational Measures

Data Access Policies: We have established strict data access policies that limit access to personal information to employees who need it for their job functions. This minimises the risk of unauthorised access or misuse of data.
Employee Training: Our employees undergo regular training on data protection and security best practices. This ensures that they know their responsibilities in handling personal information and maintaining security.
Incident Response Plan: We have developed a comprehensive incident response plan to address potential data breaches or security incidents. This plan outlines procedures for detecting, responding to, and mitigating the impact of any security breaches.

Data Storage and Handling

Secure Storage: Personal information is stored in secure, encrypted databases. We implement access controls and monitoring to protect data from unauthorised access and ensure its integrity.
Data Minimization: We adhere to the principle of data minimization by collecting only the information necessary to fulfil the purposes outlined in our Privacy Policy. This reduces the risk of holding excessive data that could be exposed.
Regular Backups: We perform regular data backups to ensure that information can be restored in the event of data loss or corruption. These backups are also encrypted and securely stored.

Third-Party Security

Vendor Management: We carefully select third-party service providers and partners who meet our security standards. We require these parties to adhere to strict confidentiality and security measures to protect your data.
Data Processing Agreements: We enter into data processing agreements with third-party providers to ensure they comply with our data protection standards and appropriately handle your information.

Compliance and Monitoring

Regulatory Compliance: We comply with relevant data protection laws and regulations, including the General Data Protection Regulation and other applicable standards. This ensures that our practices align with legal requirements.
Ongoing Monitoring: We continuously monitor our systems and practices to detect and respond to security threats or vulnerabilities. Our monitoring activities help us maintain a secure environment for your data.

Your Rights

We are committed to respecting and protecting your personal data. Under applicable data protection laws, you have certain rights regarding your personal data. Here’s an overview of those rights and how you can exercise them:

Right to Access

You have the right to request access to the personal data we hold about you. This includes information about the data types we process, the purposes of processing, and how we share your data with third parties. To request access, please get in touch with us using the details provided below.

Right to Rectification

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update the information. Please provide the necessary details to support your request, and we will make the required corrections.

Right to Erasure

You have the right to request the deletion of your data in certain circumstances. This may include situations where your data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent upon which our processing is based. To request erasure, please provide a detailed explanation of why you believe your data should be deleted.

Right to Restriction of Processing

You can request that we restrict the processing of your personal data in specific situations. For example, if you contest the accuracy of your data or object to the processing, we may need to restrict processing while we verify the request. Please get in touch with us to discuss the circumstances under which this right applies.

Right to Data Portability

You can request a copy of your data in a structured, commonly used, and machine-readable format. If technically feasible, you can also request that we transfer your data to another organisation. Please specify the data and format you require in your request.

Right to Object

You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes. If you object to processing, we will stop processing your data unless we have compelling grounds to continue.

Right to Withdraw Consent

If we process your personal data based on your consent, you can withdraw your consent at any time. Withdrawal of consent does not affect the legality of processing based on consent before its withdrawal. Please contact us to withdraw your consent.

How to Exercise Your Rights

To exercise any of your rights or if you have questions about your data, please contact us at info@techpulse.al.

We will respond to your request within the timeframes specified by applicable data protection laws, generally within one month. We will inform you of the extension period if we need more time to process your request.

If you are dissatisfied with our response, you can complain to the relevant data protection authority.

Your privacy and rights are important to us. We are here to help ensure your data is managed by your rights and applicable laws.

Updates to This Policy

Techpulse is committed to maintaining the accuracy and relevance of this Privacy Policy. As such, we may update or modify this policy occasionally to reflect changes in our data practices, legal requirements, or other relevant factors.

When We Update This Policy

Regular Review: We review this policy periodically to ensure it remains compliant with applicable laws and accurately reflects our data handling practices.
Legal or Regulatory Changes: We may update this policy to ensure ongoing compliance with changes in data protection laws or regulations.
Business Changes: Significant changes in our business operations or services that affect how we collect, use, or share personal data may prompt updates to this policy.

How We Notify You

Website Posting: Any changes to this Privacy Policy will be posted on our website with an updated effective date. It is your responsibility to review the policy periodically for any changes.
Direct Notification: We may provide additional notice through email or other communication methods for substantial changes that may affect your rights or the processing of your personal data.

Reach Out to Us

If you have any questions about changes to this policy, please contact us at:

Email: info@techpulse.al
Website: www.techpulse.al/contacts